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Frequent Questions

     
 
Please browse the list of links below to find our response to your question or simply scroll down the page to look for the responses against the questions.
If you don't see your question here, please send us an e-mail directly at [email protected] to ask us or fill out Contact Us form and submit your questions to our experts.

 

 
 

1.What makes your products high quality when many companies have same claims of quality products?
2. We want a product which is not pictured in your web site. What do we do?
3. What is your minimum order quantity?
4. What are your terms of delivery?
5. What are your terms of payment?
6. What is your pricing policy?
7. Will you comment on the sensitive topic of your price level?
8. What is order lead time or delivery time?
9. Do you have any better way to quicken the delivery time?
10. What is your policy regarding product samples and dispatch?
11. What are technology capabilities and management facilities available at J-Eeastermann International?
12. Please give information about packing of products?
13. Can the logo of company or individual be printed, embossed or embroidered on the products?
14. What about child labour and workers exploitation, which seems common in some developing countries?
15. Is your production process environmentally friendly?

 
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1. What makes your products high quality when many companies have same claims of quality products?
To claim quality is one thing, to deliver it another. Our product quality is maintained in our multi-step quality control procedures.
Our products are made according to preset product spec sheets or tech packs of each product which contains all the details and criteria about the product manufacturing from the start till the completion of order – from the selection and purchase of raw material to the shipment of consignment. These tech packs are developed, after receiving customer order along with product specifications, by our quality assurance department with the coordination of research and development and production departments. The customer feedback always holds important place in this process as well as in house developed, tried consistent quality control procedures. These tech packs are distributed to the entire setup involved in product manufacturing directly and indirectly and these are kept as standing instructions and reference guides. This helps us in achieving desired results and coordinating the operations of purchasing, production, packing and quality control departments as well as export and accounts departments.
With this effective control over ‘information preparation, distribution and implementation’, a consistent and homogeneous quality product is made and a timely and pre-planned order execution takes place, each and every step is recorded and after the completion of every order whole process is evaluated in order to check any lapse that could have occurred or could be occurred in future.
The end result of this effort is topnotch quality of our products, on time delivery of orders, superb customer services and flourishing business of our customer’s giving them edge over their competitors.
If you have another question please contact us. We'll provide prompt, accurate answers.
 
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2. We want a product which is not pictured in your web site. What do we do?
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers. Customer own models could be developed from prototypes or mock-up's.
 
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3. What is your minimum order quantity?
We usually do not set any limit for minimum quantity for placing an order for our running items. (May depends upon order value)
However, we suggest you to contact us about minimum order limit for any new requirements or new product development.
 
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4. What are your terms of delivery?
The terms of delivery are quoted FOB, CFR (C&F) or CIF.
 
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5. What are your terms of payment?
The payment terms are:
For small order valued less than 10,000 USD, we prefer advance payment (May depends upon business relation with customer).
For small order valued more than 10,000 USD, 70% deposit required with the order, balance to be paid on
completion when goods are ready to ship.
Other term can be discussed depending upon the order value and requirements.

 
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6. What is your pricing policy?
Please note the following articles of our pricing policy.
Prices are quoted in US dollar. However, prices can be quoted in Euro or UK pound, as requested by the customer.
Prices are likely to remain firm in future. However, we retain the right to alter prices on account of buyer without prior notice.
All quoted prices have certain validity period and therefore subject to our final confirmation.
Any changes in the shipping costs or insurance rates are on account of the buyer.
Better price options are offered for FCL (Full Container Load) shipments.
 
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7. Will you comment on the sensitive topic of your price level?
We truly believe that what you pay us is the price of your satisfaction and what you get is the base of our long term business relationship with you. Our prices are very competitive and if someone thinks that saving a US cent is worth the hassle, we will be unable to be part of that. Our expertise, fine quality of products and professional customer services will make you to forget about that cent.
 
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8. What is order lead time or delivery time?
We can provide the best lead time depending upon the type of the product. The standard lead time for repetitive products is 30 days and for new products is 45-60 days. In order to give delivery schedule, we would request you to please send us your inquiry along with the following information:

Product that you are interested in, Quantity of product, Packaging requirements Mode of shipment, that could be by courier, by air or sea. Final destination, Any specific requirements.
 
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9. Do you have any better way to quicken the delivery time?
 The production proceeds on after approval of samples. For sample approval, we need to get customer's logo, if required, specific raw material input and complete product detail from customer. If design, logo or product material is changed by the customer, the new samples will take more time. So we emphasis there is no misunderstanding for the samples and other details of the order. Things get fast and easier by detailed and quick communication between us and our customer regarding the product and order. Secondly, our production planning and coordination department arranges all orders in strict schedule after arrival of advance T/T deposit or L/C. The earlier the information and payment reach us, the sooner the delivery time will be. 
 
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10. What is your policy regarding product samples and dispatch?
We charge for the Samples plus freight expenses. Customer can pay freight by himself by providing us their DHL, FEDEX, UPS, TNT account on freight collected basis (this may required specific authorization or undertaking to book samples against account required by courier).
 
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11. What are technology capabilities and management facilities available?
We have inducted highly capable computer guided technologies in all departments of our company. We constantly evaluate our system and provide latest and modern techniques, machinery and training to our workers.
We have research and development, quality control labs, raw material sourcing, designing, product specs and new product development facilities for our running and new innovative products.

 
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12. Please give information about packing of products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials.
 
   
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13. Can the logo of company or individual be printed, embossed or embroidered on the products?
Yes, the logo or name can be printed, embossed or embroidered depending on the nature of product.
Please note that you must be the lawful owner of that logo, design and brand name. We may like to see the evidence of your lawful ownership for specific case.
 
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14. What about child labour and workers exploitation, which seems common in some developing countries?
We consider our work force as our asset and our wings. Like all high flying objects, we take great care of our wings in all situations.
All our products are free from child labour and from any other form of exploitation of the employees. We make sure that at all levels of our operations no employee below the prohibited age limit or under bad working conditions has to work on our products.

 
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15. Is your production process environmentally friendly?
Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.